Shipping policy
Shipping Policy – Hasonarra
Thank you for shopping with Hasonarra. We take pride in carefully preparing and shipping our handmade products to customers worldwide.
Processing Time
- All orders are processed within 1–5 business days.
- Handmade or custom items may require additional preparation time.
- Orders are not processed on weekends or holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
Shipping Times
Estimated delivery times may vary depending on your location and shipping carrier:
- Domestic Shipping: 3–10 business days
- International Shipping: 7–21 business days
Please note that delivery times are estimates and may be affected by customs, weather conditions, holidays, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination
- Package size and weight
- Shipping method selected
Any customs duties, import taxes, or additional fees for international orders are the responsibility of the customer.
Order Tracking
If tracking is available for your shipment, you will receive tracking details by email once your order has been dispatched.
Incorrect Address Information
Please ensure your shipping address is correct before placing your order.
Hasonarra is not responsible for:
- Lost packages due to incorrect addresses
- Delivery issues caused by incomplete customer information
If an order is returned to us because of an incorrect address, additional shipping charges may apply.
Lost or Delayed Packages
While we do our best to ensure timely delivery, Hasonarra is not responsible for delays caused by shipping carriers or customs.
If your package appears lost, please contact the shipping carrier first. You may also contact us for assistance.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged item and packaging
We will work with you to resolve the issue as quickly as possible.
Contact Us
For shipping-related questions, please contact:
Hasonarra Support
Email: suzansamlal4807@hotmail.com
Store: Hasonarra